Airport Transfers
What happens after you book an airport transfer?
From confirmation email to driver details and travel day — a clear timeline so you know what to expect and when.
Right after booking you get a confirmation email with price, route, and pickup time. A day or so before travel, driver contact and vehicle details usually arrive. On the day itself, your driver tracks your flight if you shared the number, meets you at the agreed spot, and you can always message if plans shift.
What affects your timing
- Your confirmation email is your receipt — worth a quick check of terminal and address.
- Driver name and phone usually arrive 12–24 h before pickup.
- A flight number lets us track delays on arrivals automatically.
- Need to change something? Contact us by form or email — any time before travel day.
- Cancellation terms depend on how far ahead you booked — they are in your confirmation.
Your timeline after booking
| When | What you get | Helpful to do |
|---|---|---|
| Right away | Booking reference, price, date/time, addresses | Glance at terminal, flight number, and passenger count |
| 1–3 days before | A reminder or gentle request to confirm details | Reply if pickup time or address has changed |
| 12–24 h before | Driver phone, car plate, meet instructions | Save the number and charge your phone overnight |
| Travel day | Driver on the way; flight tracked on arrivals | A quick message at the baggage belt or if you are running late at the hotel |
Common situations
Hotel departure to CDG
Your driver usually arrives a few minutes early and waits at the lobby or curb, depending on the hotel.
Ready five minutes before your slot — bags by the door if you can.
Arrival pickup at CDG
We watch your landing time; included waiting starts once you are through the arrivals hall.
A simple "at baggage" message helps us meet you without guesswork.
Flight delayed 90 minutes
With your flight number on file, pickup usually shifts automatically within our policy.
Still worth a message if passport control is slower than usual.
Changing pickup address
Price may update if the zone changes — easier to sort out before the driver is already en route.
Email or contact form with your booking reference as soon as you know.
Easy to overlook
Not spotting a typo in the confirmation email
Wrong terminal or an extra passenger can mean the wrong car — a quick fix before travel day saves hassle.
Calling the driver without your booking reference
Keep the confirmation email handy — support can help faster with the reference number.
Expecting unlimited waiting at arrivals
Included waiting is generous — a quick update as you move through immigration keeps everything relaxed.
Getting ready
- 1
Fill in the form carefully
Flight number, terminal if you know it, bags, child seats — the small details matter.
- 2
Save your confirmation
A screenshot of the reference and price is handy offline.
- 3
Look out for driver details
Usually the day before — if nothing arrives six hours before pickup, we are happy to help.
- 4
Stay in touch on travel day
One message at a natural moment — landed, at baggage, or ready in the lobby — is plenty.
Frequently asked questions
- When do I get the driver's phone number?
- Usually 12–24 hours before pickup. For very early flights, sometimes the evening before.
- Can I change pickup time after booking?
- Yes, if a slot is free — the earlier you tell us, the easier. Very last-minute changes may carry a small fee.
- What if I cannot find my driver?
- Call the number in your confirmation first. Stay in the agreed hall — if you step outside, it is harder for us to spot you.
- Is payment before or after the ride?
- It depends how you booked — card hold or prepay is common on fixed airport routes. Your confirmation spells it out clearly.